Frequently asked questions

No. Guest checkout is the default — an account just keeps your orders, addresses and wishlist in one place.

Until it is dispatched, yes. Cancel it from your order page, or message us on WhatsApp and we will sort it out.

Orders are dispatched within 1–2 working days. Punjab usually arrives in 1–3 days, everywhere else in 2–5.

On orders over Rs. 3,000, yes. Below that it is Rs. 250 for most of the country.

Yes, to all seven provinces and territories, by TCS, Leopards, M&P or Trax.

Yes, and most people do. Please keep the exact amount ready — riders do not carry change for large notes.

Yes. We send account details with your confirmation and dispatch once payment clears.

Unopened items, within 7 days. Food safety means we cannot take back anything that has been opened.

Photograph it before you do anything else and message us the same day. We replace or refund, your choice.

Because it is unfiltered. Cold-pressed oil carries a little of the seed with it and settles sediment within a week. Leave it or decant it — it is not a fault.

Raw honey crystallises in winter. That is honey behaving normally. Stand the jar in warm water to loosen it; do not microwave it.

Yes, from cultured cream. It sets grainy at room temperature, which is how you tell it from a vanaspati blend.