Refund Policy

Last updated 20 Sep 2026

The 7-day window

Unopened items can be returned within 7 days of delivery. Food safety means we cannot take back anything that has been opened, and that is not negotiable.

Damaged or wrong items

Photograph it before you do anything else and message us the same day. We replace or refund, your choice, and we pay the return cost.

How refunds are paid

To the original method where there was one. Cash-on-delivery orders are refunded by bank transfer, usually within 5 working days of the item reaching us.

What we cannot refund

Opened food, gift boxes assembled to order, and anything damaged after delivery by storage or heat.

Still unclear?

Message us before you order rather than after. We’d rather answer the question.